Support
Email support@resaletrak.com and a human will get back to you, usually within a business day. Include the email you signed in with so we can find your account.
Common questions
How do I import my spreadsheet?
Settings → Import sales from CSV. Upload any CSV — exports from eBay, Poshmark, Depop, and Mercari map automatically, and you can adjust the column matching for anything else. Every import can be undone in one tap.
How do I get my data out?
Settings → export sales, expenses, or mileage as CSV. Your data is never locked in.
How do I cancel, pause, or change my Pro subscription?
In the app: Settings → Manage subscription. That opens the store page where you can cancel or switch between monthly and annual (and pause, on Android). You can also go there directly:
- iPhone: Settings → your name → Subscriptions → ResaleTrak Pro.
- Android: Play Store app → your profile → Payments & subscriptions → Subscriptions → ResaleTrak Pro.
You keep Pro until the end of the trial or paid period. Your data stays safe and is there whenever you subscribe again. Refunds are handled by Apple or Google under their store policies.
How do I delete my account?
In the app: Settings → Delete account. This permanently removes your account and all your data. You can also email us and we'll do it for you.
Deleting your account does not cancel a Pro subscription — Apple or Google bills it, not us, and stores don't let apps cancel on your behalf. Cancel Pro first (see above) so you aren't charged again.
Why doesn't my profit match my marketplace's dashboard?
Marketplaces usually show gross sales or payouts. ResaleTrak shows profit — sale price minus your item cost, fees, shipping, and other costs you recorded. Different number on purpose.